This past weekend I had the opportunity to embark on a cruise along with a very good friend of mine. My cruise on Carnival Imagination is the best customer service experience I have ever encountered. On the cruise I was always met with a smile regardless of who I came in contact with. Regardless of the hour everyone greeted me with a smile. My cabin/room got serviced almost every three hours. Every time I left the room and returned my room looked like when I first arrived; I had to look under the bed and in the closet to make sure the room service people were not hiding in there lol. The food was very good but our waiter was the best and the best waiter I ever came across. Ketut who was my waiter was always smiling and made sure my dinner expectation was met above and beyond. Not only did he serve me dinner but he was also responsible for breakfast and lunch and no matter the time of day he was smiling and greeted me by my name. I found myself wondering when does he sleep and what was he on to always be in a pleasant mood. These folks are on the ship anywhere from 4-8 months at a time and this can take a toll on you but it never showed on the Carnival Imagination crew. I have lodged at many five star hotels and not received this kind of treatment/customer service and just wanted to say Thank You to all the crew on the Carnival Imagination
If anyone wants to know what real customer service should be like take a cruise on the Carnival Imagination. This was my first cruise but it wont be my last.